Frequently Asked Questions

Everything you need to know about your Vevo Mobile experience.

Are your mobile devices brand new or refurbished?

We offer both! Each product listing clearly indicates whether a device is factory new or certified refurbished. All refurbished units undergo a rigorous 50-point diagnostic test to ensure peak performance.

What is the standard shipping timeframe for orders?

Orders are typically processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

Do you offer a warranty on electronics?

Yes, all Vevo Mobile devices come with a standard 12-month limited warranty that covers manufacturing defects. Extended protection plans are also available for purchase at checkout.

Can I return my device if I change my mind?

We offer a 30-day hassle-free return policy. As long as the device is in its original condition and packaging, you can return it for a full refund or exchange.

Are the smartphones unlocked for all carriers?

Most of our inventory consists of factory-unlocked devices compatible with any GSM or CDMA carrier worldwide. Please check the specific network bands listed on the product page for compatibility.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options through Klarna and Affirm.